Digital Support, Welfare Referral and Advice Services

Folkestone Nepalese Community (FNC) provides digital support, welfare referral assistance, information, and practical help for FNC members and beneficiaries. Many senior citizens, Gurkha veterans, widows, vulnerable families, and community members with limited English or digital skills rely on the FNC Centre to access online services, complete forms, understand official letters, and receive appropriate referrals.

Through our Digital Support Drop-In and Referral Service, FNC provides advice, information, and practical support on welfare and statutory benefit-related matters.

Welfare and Benefit Support

Pension Credit
Housing Benefit and Council Tax Support
Child Benefit
Attendance Allowance
Personal Independence Payment
Universal Credit
Carer’s Allowance
Over 80 State Pension
Over 80 State Pension transfer abroad
Life Certificate renewal
Bereavement Support Payment
Funeral Expense Payment
Free Bus Pass applications
Disability Living Allowance
General financial hardship support

FNC also supports beneficiaries who are experiencing financial difficulties by helping them access relevant services, information, referrals, and partner organisations.

Gurkha Veterans’ Documentation and Welfare Support

In addition, FNC works closely with Gurkha veterans’ advice and welfare  Centre to support ex-Gurkha veterans living in Folkestone with Gurkha-related documentation and service matters. This includes support with:

Kindred Roll amendment
Marriage registration
Divorce registration
Death report
Name and Date of Birth amendment
Family Details request
Birth registration
Service Pension Statement request
Life Certificate renewal
Gurkha Pension Scheme transfer
AF B108 Service Certificate / Lal Book

Partnership and Referral Links

This work is delivered through partnership and referral links with organisations including Folkestone & Hythe District Council, Kent County Council, the Department for Work and Pensions, Gurkha Welfare Trust Advice Centre, SSAFA, Jobcentre Plus, and the Gurkha Welfare Advice Centre in Nepal.

Digital support, welfare referral, and Gurkha veteran assistance remain among the most important parts of FNC’s community support service. This work helps vulnerable beneficiaries access their entitlements, reduce digital exclusion, improve financial resilience, and ensure that Gurkha veterans, elderly members, and their families receive the support they need.

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